Terms and Conditions

1. Customers' names and contact details will be retained only when a trek is booked. This will enable us to contact you if for any reason the trek has to be postponed. We will not pass your details on to anyone else nor use them to advertise products to you.

2. If we have to cancel a trek, the vouchers remain valid. We will either rearrange the trek or refund your money, as you choose.

3. If customers cancel within four weeks of the trek, the vouchers become invalid and the cost cannot be refunded.

4. We are sorry, but we cannot take dogs on the treks.

5. Please be aware that many of our treks cross private land where there is no public right of way. We are grateful for the access we have been granted and urge customers to keep to public rights of way if walking alone in this area.

6. Llama trekking is a very low risk activity. Nevertheless, a risk assessment has been done and we are fully covered by public liability insurance.

7. The health and safety of both customers and llamas will always be prioritised. We reserve the right to alter the route on the day if this is necessary in the interest of safety.

8. Please make sure you have appropriate footwear and clothing. It is easy to misjudge the conditions on high ground, especially during the colder months. (Walking boots are best. Windproof and waterproof clothing, extra fleeces, hats and gloves may be needed. Remember, the llamas can carry spare clothing. In hot weather, please bring sunscreen and any other necessary protection. Midges can be a nuisance in certain weather conditions, so please think of bringing midge repellent during the warmer months.)

9. On longer treks in hot weather, it may be necessary for customers to carry some extra drinking water themselves, if there are more than four people on the trek.

10. The trek leader is a qualified first aider (REC level 2) and will carry a first aid kit, as well as a mobile phone and a GPS. The llamas will carry survival bags and an emergency shelter